SMS Messaging Privacy Policy

Updated 11/24/2024

CPR Appliance Repair organizations (“CPR,” “we,” or “our”) are committed to protecting your privacy. This SMS Messaging Privacy Policy (“Policy”) governs how we collect and use information about you in relation to CPR text message program(s) (the “Messaging Service”), which we make available to you through a third-party service provider.

By using the Messaging Service, you agree to the terms of this Policy. CPR reserves the right, in our sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted and supersede any prior Policies. Your continued use of the Messaging Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

Collection of Information

Through your use of the Messaging Service, we will receive Personal Information through our third-party service provider. “Personal Information” is information that individually identifies you, such as your mobile phone number you provided when signing up for the Messaging Service, any user or screen name that you select in connection with the Messaging Service, any comments or feedback regarding the Messaging Service that you send to us, or any other information that you choose to include in messages you send through the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.

Use of Information

We use Personal Information to deliver, analyze, maintain and support the Messaging Service. We may also use Personal Information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

Sharing of Information

CPR will not rent or sell your Personal Information to other companies or individuals unless we have your consent. We may use or disclose Personal Information in any of the following limited circumstances:

• We have your consent.
• We need to enforce our Terms of Service.
• We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf or providing the Messaging Service to you. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, CPR is not accountable in any way for any liability or reimbursement.
• We provide Personal Information to a company controlled by, or under common control with, CPR for any purpose permitted by this Policy.
• We transfer Personal Information about you if a CPR organization is, or its assets are, acquired by or merged with another company.
• We believe disclosure of Personal Information is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.

From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.

Protection of Information

CPR takes a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. You should note that in using the Messaging Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party provider’s SMS delivery platform or your carrier network). While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. By using the Messaging Service, you agree that CPR is not liable for any unintentional disclosure.

Children and Intended Audience

The Messaging Service is not intended for children under 13, and CPR does not knowingly collect information from children under the age of 13.

Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Messaging Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.

CPR requires that users of the Messaging Service be limited to US residents only.

Retention of Information

We retain your Personal Information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.

Choices and Controls

Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

Contract Agreement, Warranties And Policies

Our Company Warranty, Policies and Procedures:

-CPR Appliance Repair (“CPR”) is contracted as a Vendor to American Home Shield, Choice Home Warranty, Shield, Landmark and OneGuard, Liberty Guard, (“W.C.”) and Policy/Homeowner (“You”)

-W.C. requires CPR to perform a diagnostic visit prior to commencing any repairs unless such repair has been pre-authorized in advance. 

-If your contract with the W.C. requires a payment for the diagnostic fee your W.C. will request CPR to collect this fee and our technician is required to collect this payment. We reserve the right to collect this payment prior, during or post diagnostic/repair visit. Payments can be made by cash, check or credit/debit card or ZELLE. It is know that You have been made aware of payment required with your W.C. prior to committing to a diagnostic visit by CPR and agree to pay this fee. (If required)

-You acknowledge and agree you have read your contract with your W.C. regarding the Diagnostic Fee, it is NON-refundable regardless of the outcome/decision on repairs from your W.C.. Payments are paid to CPR for services rendered during the diagnostics and applied towards a repair. If you paid by Credit/Debit card and initiate a chargeback/charge dispute you acknowledge you are willfully violating this agreement, CPR will provide to your financial institution the following information: photographic evidence, technician and office staff internal notes and communications, scheduling, GPS data dispatch logs and finally your original contract with your W.C. documenting your agreement to pay such fees. CPR reserves the right to charge You an additional $25 administrative fee to recover the associated charge-back costs. 

-Non-payment will result in Appointment being marked as “Missed” with the W.C., and if diagnostic/repair was successful, may result in your account being sent to collections agency and/or Service/Repair Lien placed on Homeowner and the named address per Nevada Statue 108.22232 and 108.2214.

-Should both diagnostics and repair be performed under the per-authorization limits given us by your W.C. during the first visit, the diagnostic report to your W.C. is not required and will not be transmitted.

-Should a diagnostic visit result in your appliance requiring replacement parts to complete the repair then following information will be digitally transmitted to your W.C.: Date/Time of the visit, Appliance brand, age, model and serial numbers, Photos/videos gathered, General condition, cause of failure, actions required for repair including parts and labor. CPR is under contractual agreement with your W.C. to report any misuse of the appliance and whether the failure has risen from abuse, overloading, improper usage or external factors. You should review your contract with your W.C, it is our understanding they do not cover these types of repairs. CPR has no authority to reverse W.C.’s decision on these outcomes. 

-Should your repair claim be denied or result of any other than “to-repair” status You must refer to your W.C. with any questions regarding their decision. CPR has no decision powers to reverse this outcome and cannot proceed with repairs unless your W.C. reverses their decision or You choose to proceed with repair with out of pocket cost. CPR is not required to provide identical internal documentation to You as digitally transmitted to W.C. since this information is sent to them through their internal vendor portals. Should You still wish to proceed with the repairs CPR will forward the savings and discounted rates given to your W.C. for out of pocket repairs with same pricing. Out of pocket repairs requiring parts must be pre-paid before CPR can place an order for repair. “Partial coverage” by your W.C. means they are reimbursing CPR for only listed items/labor required for the repair and if you approved the additional out of pocket repairs you agree to the amount due.

-CPR reserves the right to employ outside vendors should we require additional expertise or assistance to successfully perform a repair. 

-Warranty company agreement with CPR states “any appropriate means of repair by repair, replacement or modification” thus CPR reserves the right to repair your appliance by any means necessary including modification or rebuild of existing part, source/origin/condition of part installed as long as the repair is long lasting and satisfactory without voiding existing warranties. (I.E. older appliance where no new parts are available anymore a used or refurbished part may be used, temperature probe in oven is a generic probe then CPR may modify the connector for proper fitment, etc.)

-Installation of replacement appliances contracted by your W.C. to us will be performed by industry standards but modifications of existing installation or cabinetry is not covered unless pre-authorized in advance and out of pocket payment would be required should you request us to perform such modifications. Installed appliance is not warrantied by CPR but rather the manufacturer and/or your W.C. as CPR is contracted only to install the said appliance.

-CPR will warranty our repair for 30 days on parts and labor. Should a problem arise you agree to contact CPR directly to resolve the issue. CPR will honor the warranty on the parts and labor we provided but if a problem is not related to the original work you agree to negotiate with CPR on additional repairs or notify your W.C. for a new work order to be created regarding the issue. 

-Abuse of Recall process will be reported to your W.C. and billed to You at our regular shop hourly rates. Recalls serviced by your request not related to original repair will be billed to you. Confirmed appointments may be canceled up to 24 hours prior to scheduled time, cancellations sooner than 24 hours may incur a $40-$80 cancellation fee.

-You agree should any additional problem arise related to the our repairs to contact CPR and mediate a remedy and allow CPR to correct the issue prior to requesting outside council and if another vendor is requested by you or allowed to correct the issue without mutual agreement you agree any and all warranties with CPR are void and we are no longer responsible for any damages and/or repairs.

-You agree should your W.C. fail to pay CPR for repairs performed you are liable for the cost of parts and labor on this repair as a Homeowner. We reserve the right to collect this payment within 30 days of repair.

-You acknowledge, understand CPR phone system is recorded on both outgoing and incoming phone calls and all means of communications are recorded and stored.

-CPR operates only during posted business hours and does not provide any emergency or after-hours service.

-By signing this contract you acknowledge and agree that CPR Appliance Repair is contracted ONLY with your warranty company and not you the end consumer, repairs requested on appliance in your home are provided to your warranty company as they are they payer of any invoices for your repairs. CPR is not liable for any contractual obligations between you and your warranty company, if you have any disputes with coverage or payments this is between you and your warranty company. We do not collect any payments from you for these work orders as these repairs are requested to us by your warranty company and not you. We are authorized to only perform repairs directed by them as they are the ones originating this work order to us.

-Should any legal issues arise from your repair you agree CPR has the right to recover legal fees.

-Existing or prior damage to your household or appliance is not covered by CPR. You may have rights or additional coverage with your W.C. not explained in this notice. 

-You will not hold CPR liable for any property damage during, before or after services are performed. You chose to hire CPR at your own risk, CPR is bonded and insured. 

-CPR staff and technician must and will conduct their business in a professional, respectful and safe manner towards You, your tenants and your property. Abuse of our staff by You or your tenants won’t be tolerated and will result in immediate discontinuation of any work between You and CPR.

-As a digital signatures are collected on any device it may be placed on any page of this document without adjusting the placement of it and by signing you agree you have read and agree to this document in whole.